Privacy policy.
We respect your privacy and believe you should know how your information is handled when you contact or use ALEVRA Services.
We use personal information to respond to enquiries, arrange and deliver requested services, manage our business and meet legal obligations. We do not sell your personal information.
Who is responsible for your information?
ALEVRA Services is responsible for the personal information it collects for its own business activities (the data controller). You can contact us at info@alevraservices.co.uk. Our Information Commissioner’s Office (ICO) registration reference is ZC277768.
We provide cleaning, property-related services, companionship and non-medical everyday support in Pembrokeshire.
What information might we collect?
- Your name, email address, telephone number and preferred contact method.
- Property address or the location where a service is requested.
- Details you submit in an enquiry, quotation request or correspondence, including preferred dates and service requirements.
- Information necessary to arrange, provide and record services, including appointment arrangements, invoicing and payment records where relevant.
- Basic technical information generated when you visit our website, depending on the hosting and security services in use.
Please do not send medical records, diagnoses or other sensitive information through the general quote form. If sensitive details are necessary to assess a support request, we will explain why they are needed and how they will be handled.
How and why do we use your information?
| Purpose | Typical UK GDPR lawful basis |
|---|---|
| Answering enquiries and preparing quotes you request | Steps before entering into a contract; legitimate interests where appropriate |
| Arranging and providing services | Performance of a contract |
| Maintaining invoices, accounting and legally required records | Legal obligation; legitimate interests where appropriate |
| Handling complaints, protecting our business and improving service delivery | Legitimate interests, balanced against your rights |
| Optional marketing communications, if introduced | Consent or another lawful basis only where legally permitted, with opt-out rights |
Where special-category information is genuinely necessary, an additional legal condition under Article 9 UK GDPR must apply. We do not assume that a general enquiry gives permission to process sensitive information.
How long do we keep information?
We keep personal information only for as long as needed for the purpose it was collected, including to respond to enquiries, fulfil bookings, maintain relevant records and comply with legal, tax or accounting obligations. Different types of information may be kept for different periods. When information is no longer needed, it is deleted or securely disposed of where reasonably practicable.
How do we protect your information?
We take reasonable organisational and technical steps to protect information against unauthorised access, accidental loss, alteration or disclosure. No website or electronic communication can be guaranteed completely secure, so please avoid sending unnecessary sensitive details in an initial enquiry.
Your data protection rights
Depending on the circumstances, UK data protection law may give you the right to:
- Request access to your personal information.
- Ask us to correct inaccurate or incomplete information.
- Request deletion of information in certain circumstances.
- Ask us to restrict or object to certain processing.
- Request transfer of certain information to another provider.
- Withdraw consent where consent is our lawful basis, without affecting earlier lawful processing.
These rights are subject to legal conditions and exceptions. Contact us using the email below to make a request. We may need to confirm your identity before responding.
Changes to this policy
We may update this policy when our services, systems or legal requirements change. The date at the top indicates when this version was last updated. Significant changes will be communicated where appropriate.
Questions or concerns?
For privacy questions or to exercise your rights, contact info@alevraservices.co.uk.
If you are unhappy with how your information has been handled, you can also complain to the UK Information Commissioner’s Office at ico.org.uk. We would welcome the opportunity to address your concern first.