Safeguarding Level 2
An understanding of recognising concerns, responding appropriately and helping protect the welfare of people who may be vulnerable.
ALEVRA SERVICES · KNOWLEDGE BEHIND THE SERVICE
Training & Qualifications
The standards behind the details. From safer cleaning practices to safeguarding and communication, our training helps us deliver thoughtful, dependable services.
KNOWLEDGESAFETYRESPECT
Safeguarding & wellbeing
Knowledge that supports thoughtful, respectful companionship and everyday assistance.
Dementia Awareness
Awareness of how dementia can affect memory, communication and everyday life, supporting a more patient and understanding approach.
Autism Awareness
An appreciation of different communication styles, sensory preferences and individual needs when providing companionship or practical support.
Mental Health Awareness
Awareness of mental health and wellbeing, encouraging respectful communication and recognition of when additional help may be appropriate.
Emergency First Aid at Work
Training in basic emergency first aid responses, including assessing an incident and taking appropriate initial action while professional help is arranged.
Enhanced DBS Certificate
An Enhanced DBS certificate is held for relevant work, providing additional background-check information where the role is eligible.
Cleaning & safety
Practical awareness that supports cleaner spaces and safer working practices.
COSHH Awareness
Awareness of safe cleaning chemical use, including handling, storage, instructions and the importance of controlling exposure.
Level 2 Food Safety & Hygiene
Knowledge of good food hygiene practices, contamination prevention and maintaining hygienic environments.
Information & communication
Clear communication, confidentiality and the everyday skills behind a dependable service.
Data Protection Act & GDPR
Awareness of confidentiality, appropriate handling of personal information and respect for customers’ privacy.
Writing to Communicate Information
Skills in communicating information clearly in writing, supporting accurate notes, updates and everyday correspondence.
Essential Skills Wales – Communication Level 1
A recognised foundation in practical communication skills, including understanding and sharing information.
Essential Skills Wales – Communication Level 2
Further development of clear written and spoken communication skills for everyday and work situations.
Essential Skills Wales – Application of Number Level 1
Practical numeracy skills used for everyday calculations, measurements and accurate record-keeping.
OUR COMMITMENT
Get in touch ↗Confidence in every detail.
Our approach combines relevant learning with clear communication and respect for each client’s needs. If you have a question about the training held for a particular service, we’re happy to discuss it.
Qualifications, awareness training and DBS information relate to certificates held by relevant individuals, not an independent company accreditation. Enhanced DBS checks apply only to eligible roles and are not a guarantee of suitability. ALEVRA’s companionship and practical support services do not include regulated personal care.